Terms and Conditions

• ĀTMA: ATMA Climbing, located at Dorus Rijkersweg 15, 2315 WC Leiden, The Netherlands, registered with the Dutch Chamber of Commerce under number 72964235.
• Client: Any individual or legal entity purchasing products or services from ĀTMA.
• Agreement: Any contract between ĀTMA and a Client for coaching, events, or apparel.
• Services: All offerings by ĀTMA, including coaching, events, apparel sales, travel-related services, and digital content.
• Apparel: All garments and clothing-related items sold under the ĀTMA brand.

These Terms and Conditions apply to all offers, agreements, and transactions between ĀTMA and its Clients. By engaging with our services or purchasing apparel, Clients agree to these terms. Deviations are only binding if confirmed in writing by ĀTMA.

3.1 Offers

All offers are non-binding unless explicitly stated otherwise. Offers are valid for the period indicated.

3.2 Assignments and Cancellation

Assignments are confirmed upon written acceptance and/or payment by the Client. Cancellation terms depend on the nature of the service and are listed in the relevant sections.

3.3 Implementation of an Agreement for Guidance

ĀTMA will perform the agreed guidance to the best of its ability, with a focus on quality, care, and integrity.

3.4 Duration of the Contract

Contracts are entered into for the period stated in the offer or confirmation. Early termination is only permitted under the specified terms.

3.5 Amendments to the Agreement

Modifications must be agreed upon in writing. Additional services may incur extra costs.

4.1 Coach-Client Relationship

The coaching relationship is confidential, non-therapeutic, and growth-oriented. Clients are responsible for their own progress and reflection.

4.2 Coaching Services

Coaching may take place in nature, online, or hybrid. ĀTMA does not guarantee specific outcomes but supports clients in their development.

4.3 Payment and Fees

Fees must be paid in full before the start of coaching. Pricing includes VAT unless stated otherwise.

4.4 Online Calls, Scheduling and Appointments

Calls must be scheduled in advance. Missed appointments without notice are non-refundable. Cancellations <24 hours may be charged in full.

4.5 Confidentiality

Information shared during coaching is treated with strict confidentiality, unless disclosure is legally required.

4.6 Dissolution of the Agreement

If either party breaches essential obligations, the agreement may be dissolved. Fees may still apply depending on the stage of service delivery.

4.7 Termination

ĀTMA or the Client may terminate ongoing services with written notice, observing a 14-day period where applicable.

4.8 Defects, Complaint Periods

Concerns must be reported within 7 days of the session. Delayed notifications may limit remedies.

ĀTMA may offer accommodations, meals, and travel coordination as part of retreats or events. Third-party terms may apply. We strive for sustainable, comfortable options aligned with our values. ĀTMA is not liable for service failures of third parties.

6.1 Registration and Tickets

Events are bookable via Eventbrite or our website. Tickets are personal and transferable only with prior approval.

6.2 Cancellation by Client

• Cancellation more than 30 days before the event: full refund minus processing fees.

• Cancellation between 15 and 29 days before the event: 50% refund.

• Cancellation 14 days or less before the event: no refund. Exceptions may be made in the event of documented medical emergencies or severe personal circumstances, at ĀTMA’s discretion.

6.3 Cancellation by ĀTMA

If ĀTMA must cancel due to unforeseen circumstances, illness, or insufficient participants, Clients may choose between a full refund or a transfer to a future date.

6.4 Conduct

Participants must follow safety guidelines and act respectfully. We reserve the right to deny access for misconduct.

6.5 Photography and Consent

Images may be used for promotional purposes. You may opt out by informing us in advance in writing.

7.1 Product Description

Our apparel is ethically produced and reflects our core values. Product details are described on our website.

7.2 Offers and Promotions

Promotions are valid while stocks last. Conditions may apply per offer.

7.3 Order and Control of Data

Clients are responsible for entering accurate information. Confirmation will be sent by email.

7.4 Payment

Payment is due at the time of order, via the available payment methods.

7.5 Deliveries

We aim to ship orders within 3–5 business days. Delays will be communicated.

7.6 Returns

Clients in the EU have 14 days to return unused items. Contact us first before returning.

7.7 Exchanges

Subject to availability. Shipping costs may apply.

7.8 Intellectual Property

Apparel designs and content remain the property of ĀTMA.

7.9 Warranty

Report defects within 7 days of receipt. We may replace or refund at our discretion.

All content (text, visuals, branding, methods) is owned by ĀTMA and protected by intellectual property laws. Use without permission is prohibited.

9.1 Record Retention

Client data and transaction records are retained for legal and administrative purposes in accordance with Dutch law.

9.2 Archiving Transactions

Completed contracts and payments are securely archived for at least 7 years.

ĀTMA processes personal data in accordance with the EU General Data Protection Regulation (GDPR). For Clients outside the EU, we uphold equivalent privacy standards to the best of our ability, though specific local rights may differ. For more information, please refer to our Privacy Policy: www.atmaclimbing.com/climbing-spirit/privacy-policy

Complaints must be submitted in writing within 14 days of the issue. We aim to resolve concerns amicably. If no resolution is reached, disputes shall be settled by the competent court in The Hague.

ĀTMA is not liable for personal injuries, losses, or damages unless due to proven gross negligence. Clients are advised to hold personal accident or travel insurance.

ĀTMA is not liable for delays or cancellations due to unforeseen circumstances (e.g., weather, illness, war, public unrest). Services may be rescheduled or refunded where applicable.

If any provision in these Terms contradicts the order confirmation, the confirmation takes precedence.

These Terms and Conditions are governed by and construed in accordance with the laws of the Netherlands. However, if the Client resides outside the EU, mandatory consumer protection regulations of their country of residence may also apply. In the case of disputes involving non-EU residents, ĀTMA and the Client will first attempt to resolve the matter amicably. If unresolved, disputes shall be brought before the competent court in The Hague, unless otherwise required by local law.

Should a provision be deemed invalid, all other terms remain in effect. The latest published version always applies. Updates will be made available via our website.

For any inquiries, contact us at info@atmaclimbing.com