Effective date: May 1, 2025
This Privacy Policy (“Policy”) explains how ĀTMA (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal data when you use our services, platforms, and websites. It is designed to comply with global data protection regulations, including the General Data Protection Regulation (GDPR), UK-GDPR, California Consumer Privacy Act (CPRA), Canada’s PIPEDA, Australia’s Privacy Act 1988, and others.
We operate internationally, with our main base in the Netherlands, and serve customers across Europe, North America, Asia, and beyond. Our services include climbing coaching, bouldering retreats, merchandise sales, and digital training content.
Depending on your interaction with us, we may collect the following types of personal data:
– Contact details: name, email address, phone number, address, nationality, date of birth.
– Payment data: transaction and billing details (processed securely via Stripe and Mollie).
– Account data: if you register a login, your username, password (hashed), profile information, and login history.
– Booking details via third-party platforms like Eventbrite.
– Communication data: email interactions, newsletter sign-ups via Mailchimp.
– Technical and usage data: IP address, browser type, device identifiers, and website behavior (via analytics tools like Google Analytics and SEOPress).
We use your personal data to:
– Provide and improve our services and user experience
– Manage bookings, orders, and payments
– Send you updates, confirmations, and newsletters (only with consent)
– Respond to inquiries and support requests
– Monitor and analyze usage for technical and marketing optimization
– Comply with legal obligations
We rely on various lawful bases under applicable data protection laws:
– Consent (e.g., for newsletter subscription or cookies)
– Contractual necessity (e.g., to process bookings and purchases)
– Legitimate interests (e.g., analytics and fraud prevention)
– Compliance with legal obligations
We may share your data with trusted third-party processors, including:
– Payment providers (e.g., Stripe, Mollie)
– Booking platforms (e.g., Eventbrite)
– Email services (e.g., Mailchimp)
– Analytics tools (e.g., Google Analytics)
– Website and hosting providers
All such providers are required to process your data securely and lawfully. We may transfer data outside the EU/EEA, with appropriate safeguards such as Standard Contractual Clauses.
We use cookies for functional, analytical, and preference purposes. Your consent is managed via the Complianz Cookie Consent tool. For full details, please see our separate Cookie Policy
When you create an account on our platform (current or future), we store account and login data securely. You are responsible for maintaining the confidentiality of your credentials. Do not share your password with anyone.
You have the right to:
– Access your data
– Correct or delete your data
– Withdraw consent at any time
– Object to processing
– Request data portability
– Lodge a complaint with a supervisory authority
Depending on your jurisdiction, additional rights may apply (e.g., the right to opt out of data sale under CPRA).
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, or loss.
We retain your data only as long as necessary for the purposes described above, or as required by law.
For any questions about this Policy or your personal data:
ĀTMA
Email: info@atmaclimbing.com
Websites: www.atmaclimbing.com | www.atmawear.com | booking.atmaclimbing.com
At ĀTMA we help you connect to your personal path in climbing. Experience our rock climbing camps in the heart of nature, personal coaching and a welcoming community.
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